Air ticketing & Reservation

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Duration :

6 Hrs.

Instructor Qualification :
Air Ticketing & Reservation is a course designed to provide comprehensive knowledge and practical skills in airline reservation systems and ticketing procedures within the aviation and travel industry. The course focuses on the principles of flight booking, fare calculation, ticket issuance, and customer service in accordance with airline regulations and industry standards.

IParticipant and Qualification :

The program covers reservation system operations, passenger name record (PNR) creation, fare rules and ticketing conditions, reissuance and refunds, travel documentation requirements, and coordination with airlines and travel agencies. Emphasis is placed on accuracy, compliance, and professional customer service.

Objective :

This course is suitable for individuals seeking careers in airlines, travel agencies, airport services, or tourism-related businesses.

Course Outline :

This course is designed to enable participants to:

Understand the fundamentals of airline reservation and ticketing systems
Create and manage passenger bookings accurately
Interpret fare rules and apply ticketing conditions correctly
Process ticket issuance, revalidation, reissuance, and refunds
Provide professional and customer-oriented service in travel operations

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