The program covers passenger check-in procedures, boarding processes, special passenger assistance, baggage acceptance and tagging, baggage reconciliation, mishandled baggage procedures, and coordination with relevant operational units. Emphasis is placed on operational accuracy, safety, security compliance, and service quality.
Effective passenger and baggage handling contributes significantly to on-time performance, customer satisfaction, and overall operational reliability in airport and airline operations.
This course is designed to enable participants to:
